Privacy Policy

At Bombon, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app or visit our website. By using our services, you agree to the collection and use of information in accordance with this policy. Please take a moment to review it carefully.

Effective Date: July 26, 2024

Information We Collect


We collect the following types of information to enhance your experience and provide our services:

  • Personal Information: This includes data that can identify you, such as your name, email address, phone number, financial data (like account balances and transactions), and any other details you voluntarily provide when registering or using our app.

  • Non-Personal Information: We also gather technical information such as your IP address, device type, operating system, browser type, and usage data. This helps us improve app performance, troubleshoot issues, and personalize your experience.



Data Security


We employ industry-standard security protocols to protect your data against unauthorized access, use, or disclosure. While no method of transmission over the internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your information.



Cookies and Tracking Technologies


Bombon uses cookies and similar tracking technologies to provide a personalized user experience. These tools help us analyze how you use our app and website. You can manage your cookie preferences directly in your browser settings.



Your Rights and Choices


You have the following rights regarding your personal data:

  • Access and Update: You can view, correct, or update your personal information at any time through the app or by contacting our support team.

  • Deletion: You may request the deletion of your personal information, subject to applicable legal requirements.

  • Opt-Out: You can opt-out of marketing emails and notifications at any time via your account settings or by following the unsubscribe instructions in the communication.

  • Cookie Preferences: You can manage or disable cookies through your browser settings.



Updates to This Policy


We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, with the revised effective date clearly indicated.



Contact Us


If you have any questions or concerns regarding this Privacy Policy, or if you need assistance with managing your information, please contact us at support@bombon.com.

HELP CENTER

Frequently Asked Questions

Explore our comprehensive Help Center for easy access to troubleshooting tips, FAQs, and step-by-step guides.

What is OSS?

OSS (Operations Success System) is a modular SaaS platform developed by CyberAgora, a Saudi software house. It’s built to enhance operational efficiency, empower workforces, and drive business growth, with specialized tools for workforce management, customer experience, logistics, and omnichannel operations.

What are the main solutions provided by OSS?

OSS is divided into four core suites: Workforce Operations Suite – Payroll, performance, attendance, KPIs, knowledge base. • Customer Experience Suite – Centralized CRM, omnichannel tools, feedback systems. • Omnichannel Operations Suite – Unified customer journey, ecommerce CRM, analytics. • Logistics and Inventory Suite – Real-time tracking, AI-driven forecasting, coordination tools

Does OSS support AI-powered features?

Yes, OSS is built with AI at its core. It offers: • Lead Generation • Demand forecasting • Smart CRM profiling • Automation of repetitive operational tasks.

Which industries does OSS cater do?

OSS is designed to be industry-agnostic but is especially powerful for: • Retail & Ecommerce • Logistics & Supply Chain • Customer Service & Marketing • Hybrid businesses and multi-location enterprises • Any organization aiming to optimize internal operations and scalability

Can OSS integrate with existing systems?

Absolutely. OSS is designed for seamless integration with your current tech stack, ensuring unified workflows without disruptions.

Is training provided for new users?

Yes. OSS includes training and onboarding programs, documentation, and dedicated support to help teams adopt the platform quickly and efficiently.

HELP CENTER

Frequently Asked Questions

Explore our comprehensive Help Center for easy access to troubleshooting tips, FAQs, and step-by-step guides.

What is OSS?

OSS (Operations Success System) is a modular SaaS platform developed by CyberAgora, a Saudi software house. It’s built to enhance operational efficiency, empower workforces, and drive business growth, with specialized tools for workforce management, customer experience, logistics, and omnichannel operations.

What are the main solutions provided by OSS?

OSS is divided into four core suites: Workforce Operations Suite – Payroll, performance, attendance, KPIs, knowledge base. • Customer Experience Suite – Centralized CRM, omnichannel tools, feedback systems. • Omnichannel Operations Suite – Unified customer journey, ecommerce CRM, analytics. • Logistics and Inventory Suite – Real-time tracking, AI-driven forecasting, coordination tools

Does OSS support AI-powered features?

Yes, OSS is built with AI at its core. It offers: • Lead Generation • Demand forecasting • Smart CRM profiling • Automation of repetitive operational tasks.

Which industries does OSS cater do?

OSS is designed to be industry-agnostic but is especially powerful for: • Retail & Ecommerce • Logistics & Supply Chain • Customer Service & Marketing • Hybrid businesses and multi-location enterprises • Any organization aiming to optimize internal operations and scalability

Can OSS integrate with existing systems?

Absolutely. OSS is designed for seamless integration with your current tech stack, ensuring unified workflows without disruptions.

Is training provided for new users?

Yes. OSS includes training and onboarding programs, documentation, and dedicated support to help teams adopt the platform quickly and efficiently.

HELP CENTER

Frequently Asked Questions

Explore our comprehensive Help Center for easy access to troubleshooting tips, FAQs, and step-by-step guides.

What is OSS?

OSS (Operations Success System) is a modular SaaS platform developed by CyberAgora, a Saudi software house. It’s built to enhance operational efficiency, empower workforces, and drive business growth, with specialized tools for workforce management, customer experience, logistics, and omnichannel operations.

What are the main solutions provided by OSS?

OSS is divided into four core suites: Workforce Operations Suite – Payroll, performance, attendance, KPIs, knowledge base. • Customer Experience Suite – Centralized CRM, omnichannel tools, feedback systems. • Omnichannel Operations Suite – Unified customer journey, ecommerce CRM, analytics. • Logistics and Inventory Suite – Real-time tracking, AI-driven forecasting, coordination tools

Does OSS support AI-powered features?

Yes, OSS is built with AI at its core. It offers: • Lead Generation • Demand forecasting • Smart CRM profiling • Automation of repetitive operational tasks.

Which industries does OSS cater do?

OSS is designed to be industry-agnostic but is especially powerful for: • Retail & Ecommerce • Logistics & Supply Chain • Customer Service & Marketing • Hybrid businesses and multi-location enterprises • Any organization aiming to optimize internal operations and scalability

Can OSS integrate with existing systems?

Absolutely. OSS is designed for seamless integration with your current tech stack, ensuring unified workflows without disruptions.

Is training provided for new users?

Yes. OSS includes training and onboarding programs, documentation, and dedicated support to help teams adopt the platform quickly and efficiently.